Question 1

What is Smiley?

Accepted Answer

Smiley is cloud-based dental clinic management software. It handles online appointment booking, patient records, billing and invoices, insurance claims, and automated reminders in one place, with an AI assistant for staff and patients.

Question 2

How do patients book an appointment?

Accepted Answer

Patients book online through the clinic’s Smiley portal, choosing a dentist, date, and procedure, and get reminders automatically. Returning patients sign in with their name and date of birth plus a one-time code sent to their email, so there is no password to remember.

Question 3

Is patient data secure and private?

Accepted Answer

Yes. Each clinic’s data is isolated at the database level with row-level security, every record change is written to an audit log, and the system is built to align with the Philippine Data Privacy Act (RA 10173).

Question 4

Does Smiley have AI features?

Accepted Answer

Yes. Staff can ask an AI assistant about patients, schedules, and recent records in plain language, and patients get an assistant for bookings and clinic questions. The staff assistant is read-only and every query is audit-logged.

Question 5

How much does Smiley cost?

Accepted Answer

Smiley is offered on a subscription plan for clinics. See the pricing page for current plans, or request a guided demo and onboarding walkthrough for your clinic.

Question 6

Can I import my existing patient list?

Accepted Answer

Yes. Clinic admins can bulk-import patient records from a CSV file. Rows are validated and matched by email, so re-importing updates existing patients instead of creating duplicates.

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